F.A.Q

To ensure an optimal driving experience, it is important for you to verify the specifications of your vehicle before selecting a tire.

You will find the required specifications on a sticker placed on the interior edge of the driver’s door. This sticker will provide information such as the original tire size for your vehicle, the required speed rating and the load indicator. It is important to respects the requirement of your vehicle by selecting a tire that matches these specifications as closely as possible.

To be certain of purchasing the right tire dimension, you can also verify the dimension currently installed on your vehicle by taking a look at the size indicated directly on the tire’s side wall.

Here’s an example for a common size: 205/55R16

Mail-in rebates are offered by the manufacturer to thank you of choosing their product and is not given, managed or handled by Quattro Tires. In order to receive a mail-in rebate, you must purchase a set of 4 eligible tires and fill the required form which is available on our website under the “Promotion” tab at the top of the page. Once the form is filled, you must mail it yourself to the indicated address and attach the requested documentation*. After a delays of 4 to 8 weeks, you will receive a prepaid credit card Visa or Mastercard of the amount indicated on the form for the set of tires your purchased.

*Requested documentation may vary depending on the manufacturer. Furthermore, the manufacturer alone decides of your eligibility for this promotion.

In the province of Quebec, it is required by the law for all motorised passenger vehicles to be equipped with WINTER tires OR 4 SEASONS WINTER APPROVED tires. The compliance of your winter tires can be settled by confirming the presence of the Mountain and Snowflake pictogram on the sidewall of your tires.

Every tires listed in the “WINTER” section of our website will feature the Mountain and Snowflake pictogram and therefore, be approved for winter.

In the province of Quebec, the mandatory installation date for winter tires was moved to December 1^st of each year. Winter tires OR 4 SEASONS WINTER APPROVED tires MUST be installed on all passenger vehicles up to March 15^th. Furthermore, studded tires are only allowed between October 15^th and May 1^st.

Tires are considered dangerous and do not conform the “Code de la sécurité routière” of the province of Quebec once tread wear has reached 2/32^e and so at any moment.

In the event of a puncture or blowout, it is important to purchase your replacement tire with us to ensure compatibility and a great customer experience. Here are a few guidelines to follow if the need arises.

It is important to purchase the same tire if available. If the model is discontinued, you must select a tire with a similar tread pattern AND the exact same Load Index and Speed Rating. If you are unsure to which tire would be appropriate for your vehicle. Please contact our experts a 1-844-778-2887.

If your vehicle is All-Wheel-Drive (AWD), tread wear of the remaining tires must be less than 2/32^nd from the original measurement. Otherwise, all four tires must be changed to avoid negative effects on your differential.

The DOT is an alphanumerical sequence that indicates the manufacturer, the country of origin and even the factory where the tire was made. The sequence also includes the week and year the tires were molded. According to the manufacturers, a tire can be stored for 6 years without losing its structural integrity or affect its chemical composition. Unfortunately, due to our high order volume, it is not possible for us to provide the DOT before our shipping process. However, we are committed to provide you with tires that are more recent than 5 years. If you receive a tire that is more than 6 years old, we will be happy to assist you, in the condition that it has not been installed.

It is possible to repair a flat tire IF the puncture is located in the tread and IF it is less than 6mm in diameter. In the event that the tire was punctured close to or on the sidewall, the tire is irreparable and must be replaced. If you believe the tire might be repaired, you should consult an experienced mechanic.

You will find the required inflation pressure indicated on a sticker placed on the inside door of the driver’s side. The information is in PSI and must be respected. Failure to properly inflate the tire can lead to uneven tread war which would void any possible warranty. This result can be met by either underinflating or overinflating the tire. We also suggest periodically verifying the pressure throughout the season to ensure optimal performance, lifespan and safety.

Studded tires are a great option for mountainous regions and places with a lot of ice. Studs are small metal beads inserted into the grooves in the tire. When you purchase a studded tire, the insertion of the beads has been done by robots in an assembly line directly at the manufacturer.

A studdable tire features the pre-made emplacement to receive the beads but does not come with it and must be studded in our warehouse by one of our experts. These tires can be used as-is (without studs) or can have studs manually added to them for increased grip on icy surfaces. When you choose to add the metal beads to your tires, the shipping delays will be slightly longer.

Furthermore, certain regions of Ontario do not allow studded tires and in Quebec, studded tires can only be legally used from October 15^th and must be taken off before May 1^st.

Over the years, Quattro Tires has developed an extensive network of more than 1200 affiliated auto mechanics willing to serve our valued customers. This service allows you to ship your order to their place of business. However, affiliated garages are NOT pick-up locations. You must therefore install your tires and/or wheels there at the market price.

If you want to use this great feature, simply select “ship to Quattro Tires affiliated garage” at checkout. Once you enter your postal code, a list of affiliated garages near you will appear and you will be able to select where to ship and install your tires.

When selecting delivery to one of our affiliated garages, the installation is NOT included. The chosen establishment will charge you the market price to install your new tires or rims. Our affiliated garage network is our way to promote local mechanics and help provide a convenient solution for our customers. We suggest to call the selected affiliated garage before ordering to inquire about their installation fees.

**Please, take note that our affiliated garages are NOT pickup locations. While selecting to have your tires and/or wheels delivered there, you are engaging yourself to have them installed there as well.**

Finding an affiliated garage near you is very simple. Once you have selected the tires and/or rims you want to purchase, simply go to checkout and add your postal code in the space left to this purpose bellow the “Where do you want to ship your order?” banner, then click “Ship to a Quattro Tires affiliated garage”. Our website will only show affiliated garages near you.

At Quattro Tires, we do our utmost to fulfil and ship your order between 3 to 7 business days in Quebec and Ontario and up to 10 business days in other provinces. During high demand periods, these delays can be slightly longer. If an additional service, such as studding or mounting and balancing tires on rims is requested, the shipping delays will ultimately be longer. You can follow your order throughout the different steps by clicking “Track my order” on the landing page of our website.

If a shipping mistake occurred and you didn’t receive the right tires and/or wheels, we apologize. GHuman error can occur, but please be assured that this situation is involuntary. To rectify the situation, as soon as possible, please contact our customer service at 1-844-778-2887 from Monday to Friday between 8 am to 6 pm Eastern time.

The strength of Quattro Tires is its shipping flexibility. You can choose your home address, your work address, a family member’s address or you can even use one of our 1200 affiliated garages nationwide to receive and install your tires. If you can’t be home during our regular delivery hours, do not worry. When placing an order, you can indicate a safe location where to leave your order.

Quattro Tires covers a large part of any shipping-related cost for our customers. That’s why shipping is free in most parts of Quebec and Ontario, and the cost is minimal for the Atlantic Provinces and Western Canada. Once your selection of tires is done, you will be asked to enter your postal code and the shipping cost will automatically be calculated and featured in the Shopping Cart payment total overview.

In the “Wheels” tab located on the top left corner of our website, you will find a search engine asking you to enter your vehicle. The wheels shown will be according to the information you enter. It’s therefore very important to enter the correct information such as Year, Make, Model and Options.

On the following page, the wheels presented are a direct fit for the vehicle you previously entered meaning that you should not encounter any problems while installing them. Furthermore, every order containing wheels will be manually reviewed by our experts to make sure that everything fits perfectly with the vehicle you entered.

On top of having an amazing price for your purchase, when you order from Quattro Tires, the tires will come already mounted and balanced on the wheels making the process really simple and free of charge. The only remaining thing to do will be to mount your kit onto your vehicle. Installation from Quattro Tires includes the mounting and balancing of your tires and wheels purchased with us but does not include the mounting of your newly purchased kit onto your vehicle.

Furthermore, if your order contains mounting and balancing, shipping delays may be extended due to the additional operations that need to be done.

Once you receive your new tires and wheels, we strongly suggest checking the air pressure and adjust it to the specified requirement for your vehicle.

If your vehicle requires Tire Pressure Monitoring Systems (TPMS), the option should be available to you on our website once you have entered your vehicle and selecting a rim. When you add this option, we will program the sensor to the right frequency and we will install them in your tires. It’s very likely that your vehicle will have to relearn to read the new sensors. Every car has a specific relearning procedure, some requiring a visit to a mechanic, others not.

It’s recommended to change your valves every 4 years maximum. Our climate can often corrode the internal mechanism causing a slow leak. Direct sunlight can also dry the external rubber layer leading to the same result. The inspection and replacement of the valves is the responsibility of the technician changing your tires.

We are proud to offer extensive protection against involuntary damage to one of your newly purchased tires. As long as the damage occurred within the Canadian borders, that you contact us after less than 12 months following your date of purchase and that the tread wear of your tires is less than 2/32^nd of the original tread depth we will be able to help you.

A green pictogram is shown on our website next to the eligible tires. In order to be eligible to the warranty, you must purchase a complete set of 4 eligible tires.

Once you notify our customer service, an agent from our After-Sales Services will reach out to you by email to request a picture of the damaged tire. You only have to pay for shipping and the eco-fees if your province charges them. Uneven wear of the tire automatically voids the warranty.

You may consult the details of the policy right here ; 
https://www.quattrotires.com/road-hazards-protection

If you realize that you ordered the wrong tire dimension or even the wrong tire model, please contact our customer service team at 1-844-778-2887. Depending on the status of your orders, a different department may treat your demand.

If, for example, your order has not been shipped and your tires are still in our warehouse, our customer service team will be able to modify the content of your order.

However, if your order has been shipped, delivered or transferred to one of our partners, your file will be transferred to our After-Sales Team whom will schedule a call with you within the next 72 business hours.

The appropriate price adjustments will need to be charged or refunded prior to shipping.

Quattro Tire, Inc. only sells new tires. We accept returns on uninstalled tires in perfect condition. In certain cases, the shipping fees covered by Quattro Tires are not refundable. This is why we suggest double checking your order before entering your credit card information

In the event that you were to receive the wrong product or a product of the wrong dimension from the one you ordered, we deeply apologize for this mistake. If this is your case, please contact our customer service team at 1-844-778-2887 between 8 am and 6 pm Eastern Standard Time. Our agent will do their best to rectify the situation as quickly as possible.

The seat where the bolts are installed can compress with the heat generated while driving, slightly untightening the bolts. It is therefore very important to tighten them back up after driving 100km on your new rims to avoid unpleasant vibrations and potentially other more serious issues.